khl88 Privacy Policy
Your personal information is of the highest importance to us. This policy explains how khl88 collects, uses, and keeps your information secure.
Introduction & Applicability
khl88 ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to the khl88 website and all associated services.
The purpose of this Policy is to clearly inform you about what types of personal information we collect, how that information is used, who it may be shared with, and how you can maintain control over your information.
By using khl88's services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
2.1 Information You Provide Directly
Information you provide during account registration and use of our services includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
- Password and security question answers (stored in encrypted form)
2.2 Automatically Collected Information
Information collected automatically when you use khl88:
- IP address and device identifier
- Browser type and operating system
- Session data and duration of time spent on the platform
- Game play history and transaction records
- Information obtained from cookies and web beacons
2.3 Identity Verification Information
As part of our Know Your Customer (KYC) process to ensure responsible gaming and financial security, we may collect identity verification documents. This process protects the security of deposits and withdrawals.
How Information Is Used
3.1 Service Operations
The information you provide is used for the following purposes:
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Activating game services and bonus offers
- Resolving technical issues on the platform
- Preventing fraud and unlawful activity
3.2 Communication & Customer Support
We may use your information to contact you directly — for example, to send important account notifications, transaction confirmations, security alerts, and customer support responses. Our support team is available 24/7 in both Bengali and English.
3.3 Service Improvement
By analyzing your usage patterns, we continuously improve khl88's gaming experience, payment processes, and customer service. This data analysis is done in aggregate and does not identify individual users.
3.4 Responsible Gaming
Information about your gaming activity is used to implement responsible gaming policies. If unusual playing patterns are detected, we may contact you or take protective measures.
Data Sharing & Disclosure
4.1 Sharing Information with Third Parties
khl88 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment providers: Information necessary to process transactions with bKash, Nagad, Rocket, Upay, and banking partners
- Technology service providers: Trusted partners for server hosting, cybersecurity, and analytics services
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to keep game services running
- Legal authorities: Relevant authorities in cases of court orders or legal requirements
4.2 What We Do Not Do
- Your information is not sold to advertisers
- Your information is not provided to third parties for marketing purposes
- Your information is not shared on social media without your permission
- Your information is not given to any political or government body (except where legally required)
Data Security Measures
6.1 Technical Security
khl88 uses industry-standard security technologies to protect your information:
- SSL/TLS encryption: All data transmitted between the website and servers is encrypted
- Password hashing: Your password is never stored directly — only its encrypted form is retained
- Firewall protection: Advanced firewall systems are active to prevent unauthorized access
- Regular security audits: Vulnerability testing is conducted regularly by cybersecurity specialists
6.2 Organizational Security
Alongside technical measures, we also have organizational security practices in place:
- Only authorized personnel are permitted to access your information
- All staff are required to comply with the privacy policy
- All data access activity is logged and reviewed regularly
Data Retention Period
7.1 General Retention Policy
We retain your information while your account is active and for a defined period thereafter. Retention periods are determined based on the purpose for which data is held:
- Account information: Retained for a defined period after account closure in accordance with legal requirements
- Transaction records: Retained for a period defined by financial regulatory requirements
- Communication logs: Retained for as long as needed for customer service quality control
- Cookies: Session cookies are deleted when the browser is closed; persistent cookies are deleted at the end of their defined period
7.2 Data Deletion
When the retention period expires or data is no longer needed, we delete or anonymize it using secure methods. However, if there are legal obligations, certain data may need to be retained for a longer period.
Your Data Rights
8.1 Your Rights
As a khl88 user, you have the following rights:
- Data access: The right to request a copy of the information we hold about you
- Data correction: The right to request correction of inaccurate or incomplete information
- Data deletion: The right to request deletion of your information in certain circumstances
- Objection to processing: The right to object to the processing of your information for specific purposes
- Data portability: The right to receive your information in a structured format
- Withdrawal of consent: The right to withdraw consent you have given at any time
8.2 How to Exercise Your Rights
To exercise any of your data rights, contact our support team. We will review your request as promptly as possible. Identity verification may be required for some requests.
Contact: [email protected] — our support team is available 24/7 via live chat and email.
Minor Protection
9.1 Age Restriction
khl88 services are available only to individuals aged 21 or older. We do not intentionally collect information from anyone under the age of 21.
Age is verified at the time of registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant data.
9.2 What Parents Should Do
If you believe your child or a minor has opened an account on khl88, please contact us promptly. We will resolve the matter immediately.
Policy Changes and Updates
10.1 Policy Change Process
khl88 reserves the right to update this privacy policy as needed. Changes will take effect as soon as they are published on the website.
For significant changes, we will notify you via email or through the platform. Continued use of the platform after any changes will be considered as acceptance of the updated policy.
10.2 Previous Versions
Previous versions of this policy may be made available upon request. If you have any questions, contact us at [email protected].
Contact Us
11.1 Ways to Contact
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our support team:
- Live Chat: Active 24 hours, 7 days a week — use the chat button on the website
- Email: [email protected] — responses provided in both Bengali and English
We take all privacy-related requests seriously and aim to respond as quickly as possible.
Have questions about privacy?
Our support team is available 24/7. Feel free to reach out with any data rights or privacy-related requests.